Apple Wholesale Store - Sales and Refund Policy

Sales and Refund Policy

We offer 90 Day Returns & Exchanges along with 90 Money Back Guarantee. No questions asked.

U.S. Consumer

Thanks for shopping at Apple Wholesale Store. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Apple Wholesale Store, or on the phone with the Apple Wholesale Store Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Wholesale Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Wholesale Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Apple Wholesale Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use.


We fundamentally believe you will be thrilled with the products you purchase from the Apple Wholesale Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For iPhone returns, you may return your undamaged iPhone with its included accessories within 30 days of purchase for a full refund. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

For any other product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to Apple Wholesale Store for cash, cash equivalent, and check transactions over $250, Apple Wholesale Store will mail a refund check to you within 10 business days. Please note the following:

  • Products can be returned only in the country in which they were originally purchased.
  • The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Wholesale Store Gift Cards, and any Apple Developer Connection products.
  • In the case of items returned with a gift receipt, Apple will offer you an Apple Wholesale Store Gift Card equal to the purchase price of the gift, including tax and any other fees.
  • Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. It’s not legal . . . and it’s not nice.

For complete details on how to return a product purchased at the Apple Wholesale Store please visit the Returns & Refunds page.

iPhone Purchase

The purchase and use of an iPhone is subject to terms and conditions found at: Terms of Use. In addition, by purchasing an iPhone, you expressly acknowledge that:

  • A wireless service plan is required to activate all iPhone features.
  • Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. The common term for modifying an iPhone is jail-breaking, with a particular emphasis on the second part of that term. That’s why we strongly, almost emphatically, recommend that you do not do so. Really. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.
  • Apple Wholesale Store may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple Wholesale Store may require additional qualifying information prior to accepting or processing any order.

Wireless Services

Some products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

With regards to pricing, Apple Wholesale Store reserves the right to change prices for products displayed at/on the Apple Wholesale Store at any time, and to correct pricing errors that may inadvertently occur.

Should Apple Wholesale Store reduce its price on any product within 14 calendar days from the date you receive your product, feel free to contact the Apple Wholesale Store Contact Center at 1-855-345-9365 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple Wholesale Store within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Thrifty Thursday . . . okay, we made that last one up).

Order Acceptance/Confirmation For Online and Call Center Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple Wholesale Store’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Wholesale Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple Wholesale Store cancels an order after you have already been billed, Apple Wholesale Store will refund the billed amount.

Shipping & Delivery

Please review the product checkout page to learn about how and when you will receive the products you purchased from the Apple Wholesale Store. Since the actual delivery of your order can be impacted by many events beyond Apple Wholesale Store’s control once it leaves our facilities, Apple Wholesale Store cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Consumers Only

The Apple Wholesale Store sells and ships products to end-user customers only. You may not purchase products at the Apple Wholesale Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so. And we’re pretty good at figuring that out . . .

U.S. Sales Only

The Apple Wholesale Store accepts orders from billing addresses World Wide. Apple Wholesale Store will ship products purchased at the Apple Wholesale Store to any address around the world. Apple Wholesale Storeproducts are subject to U.S. and foreign export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple Wholesale Store may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple Wholesale Store reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple Wholesale Store will cancel the order and refund your purchase price in full.

Gift Cards

Apple Wholesale Store Gift Cards are issued and managed by Apple Wholesale Store Value Services, LLC and can be applied only to purchases from an Apple Wholesale Online Store. Gift Cards may not be redeemed at the Apple Wholesale Store, at any Apple resellers, for cash (except as required by law). Neither the issuer nor Apple Wholesale Store is responsible for any lost or stolen gift cards or use without your permission. Keep them close; they’re valuable and can be redeemed by whoever finds them.

Additional payment will be required if the purchase price of your new Apple Wholesale Store product exceeds the value of the Gift Card. Seems obvious, but we wanted to be sure you knew. Gift Cards are also not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the State of Virginia.

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